FAQ

📦 Orders & Delivery

1. How long does delivery take?

  • Orders are typically delivered within 3–7 working days across India.
  • Delivery timelines may vary slightly based on your location and courier partner availability.

2. Do you deliver across India?

  • Yes. TRNDYCO offers Pan-India delivery, including metro, non-metro, and selected remote locations.

3. How can I track my order?

  • Once your order is dispatched, you will receive tracking details via SMS or email.
  • You can also contact our support team for tracking assistance.

💰 Payments & Cash on Delivery (COD)

4. Is Cash on Delivery (COD) available?

  • Yes, Cash on Delivery is available for most pin codes in India.
  • A small COD handling fee may apply.

5. What payment methods do you accept?

We accept the following secure payment options:

  • UPI (Google Pay, PhonePe, Paytm)
  • Debit & Credit Cards
  • Net Banking
  • Cash on Delivery (COD)

All payments are processed through secure and encrypted gateways.

6. Will someone contact me to confirm my COD order?

  • Yes. For certain COD orders, our team or delivery partner may contact you to confirm your order before dispatch to ensure successful delivery.

🔄 Returns, Refunds & Exchanges

7. What is your return policy?

TRNDYCO offers a 30-day return policy from the date of delivery, subject to eligibility conditions.

Items must be:

  • Unused
  • In original packaging
  • Accompanied by proof of purchase

8. What if I receive a damaged, defective, or wrong product?

  • If you receive a damaged, defective, or incorrect item, please contact us immediately at support@smartify.co.in or +91 81486 32408.
  • We’ll evaluate the issue and resolve it promptly.

9. When will I receive my refund?

  • Once your return is received and inspected, approved refunds are processed within 10 business days to the original payment method.
  • Banks may take additional time to reflect the amount.

10. Do you offer exchanges?

  • Currently, we do not offer direct exchanges.
  • You may return the original item (after approval) and place a new order separately.

🎧 Products & Quality

11. Are TRNDYCO products original?

  • All products sold by TRNDYCO are quality-checked and sourced from verified suppliers.
  • Some products may be compatible or imported versions, selected for performance and value.

12. Do your products come with a warranty?

  • Warranty details, if applicable, are clearly mentioned on the product page.
  • For warranty-related queries, please contact our support team.

13. Are your products compatible with Android and iOS?

  • Yes. Most TRNDYCO products are compatible with both Android and iOS devices, unless stated otherwise on the product description.

📞 Support & Contact

14. How can I contact TRNDYCO?

You can reach us through:

  • 📧 Email: support@smartify.co.in
  • 📞 Phone: +91 81486 32408
  • 🕒 Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

15. Where is TRNDYCO based?

  • TRNDYCO operates from Bengaluru, Karnataka, India, and serves customers across the country.

🔒 Safety & Trust

16. Is it safe to shop on TRNDYCO?

  • Yes. TRNDYCO uses secure payment gateways and follows strict data protection practices as outlined in our Privacy Policy.